FAQ

Are fluorescent lamps affected by the ban on bulbs?

• Bulbs are not affected by the ban and are in stock. LED retrofit lamps can not be used because of the electronic transformer.

TRIAS is affected by the ban on light bulbs

• The light source E14 is affected by the ban on lamps. Replacement bulbs are in stock. There is no suitable LED retrofit yet.

HALO Is there an LED retrofit for lampholder R7S?

• Is there an LED retrofit for HALO lampholder R7S?
  Luminaires with halogen rod 160W / 230W with R7S socket.  For these lamps there is no LED replacement with comparable luminous flux.
  These may therefore continue to be produced.
  If necessary, HALO can be converted to HALO LED in our assembly department.

HS, HPR, 20S Prohibition of light sources

• E27 Soffite lamps clear/matt are affected by the ban on light sources.
  BALTENSWEILER still has replacement lamps in stock. There is no suitable LED retrofit yet.

PINO/A Lampholder GU9 Prohibition of light sources

• The light source Halopin with GU9/60W is affected by the light source ban. There is no suitable LED retrofit yet. BALTENSWEILER has enough lamps in stock for replacement.

Incandescent lamps ban on light sources

• Conventional incandescent lamps and halogen incandescent lamps with E27 lampholders are banned from use as there are good replacement lamps with LEDs on the market. However, many are not dimmable.
  We will have E27 retrofit LED lamps in our collection starting in 2019. (TYPE 600/60/50)

TOPOLINO / PENDOLINO is there a retrofit lamp?

• GU5,3 socket 12 Volt halogen reflector lamp (TOPOLINO – PENDOLINO)
  LED retrofit lamps with GU5.3 sockets cannot be recommended or must be tested, as the dimmers often do not work and the beam angle is usually too narrow. Therefore we cannot give any recommendation.

Retrofit lamps

• Retrofit lamps are LED lamps with the same shape and lampholder as conventional lamps. There are many such replacement lamps. However, dimming usually does not work properly and the amount and colour of light must be checked to ensure good and economical light.

Halogen lamp prohibition

• From September 1, 2018, only the production of lamps with EEK (energy efficiency class) A, B or C will be permitted. The sale of remaining stock is permitted. So that BALTENSWEILER can grant a spare parts guarantee of 10 years, the relevant replacement lamps for our luminaires are in stock. For 15 years BALTENSWEILER has been exclusively developing luminaires with LEDs. Over 95% of all BALTENSWEILER luminaires sold in 2017 have LED as their light source and are not affected by the ban on light sources.

Magnets: Influence on implanted pacemakers or defibrillators

• Magnets can affect the function of pacemakers and implanted defibrillators. Keep a distance to magnets if you are a user of such medical devices.

  

  Small magnetic components are installed in our luminaires. The largest installed magnets are Ø10x3mm. According to the manufacturer (www.supermagnete.ch) a safety distance of 43 mm from the magnet to the pacemaker or implanted defibrillator is recommended.

  Generally, various items and devices may be sensitive to the static fields of magnets. The impairments can be temporary or permanent.

  Suggestions for the safe handling of magnets in everyday life can be found on www.supermagnete.ch

  www.supermagnete.ch

HALO Can the halogen luminaire be converted to LED?

• With the conversion kit HALO U your existing halogen light can be converted into an LED light. This is possible for the HALO 250 floor lamp and the HALO table lamp. For this we need the reflector part incl. The complete wiring, protective glass and stopper! The stand and the rod are not needed.

Is the LYS S rod available shorter or longer?

• Basically yes
  Surcharge and delivery time per adjustment on request.
  Please note that if the rod is shorter, the indirect light might glare.

Are the LYS S lamp heads available in other colours?

• No, only in black.

Why do the LYS lamp heads have holes?

• The head has its appearance not only for formal reasons, but is based on the principle of LED cooling and thus serves as a heat sink.

LYS S Luminaire does not light

•  

  1. Are the buttons on the rod switched on?
     If the buttons are not switched on. Decouple the lamp heads. Press both buttons for about 10 seconds. Connect the light heads, if both buttons are switched on.
  2. The buttons on the rod are blinking.
     Remove the light heads one by one. Jiggle the rod, if the buttons are still blinking. (short circuit by metal filling possible)
  3. The Luminaire is connected via a switched power socket.
     Plug the luminaire on an unswitched power socket and check if it works.
  4. The luminaire is connected to an external dimmer.
     External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.
  5. Are the lamp heads properly positioned?
  6. The cable is damaged.
     Send in the luminaire.
  7. The whole luminaire is blinking (lamp heads and buttons)
     Send in the rod.
  8. Some lamp heads do not work or flicker.
     Decouple the lamp heads and send in for repair.
  9. Lamp heads with attached optics do not work
     Press on and off on the bottom part of the rod. If the lamp head does not work, turn the topic and turn it on and off again.
     If it does not work, try with another optic.
     Press the small button on the lamp head (next to the LED) and try it again with the optic.
     If the Lamp head does not work, send it in.

   

LYS S Can the luminaire be connected to an external dimmer?

• No.

  External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.

Fez S Switch is stuck

• Switch is stuck at the base
  Remove the rod from the base. Instruction manual M-1176.pdf.  Press hard on the switch located on the base.
  Place the rod again on the base following the instructions. Send the luminaire in, if it still does not work.

Fez S Telescope is too tight or too loose

• 1. Telescope too loose
     Send the complete luminaire in.
  2. Telescope too tight
     Use some hand cream on the telescope, if that does not help, send the complete luminaire in.

Fez S The head sinks

• 1. The screws on the luminaire head are not tightened.
     Tighten the screws following the instructions on M-1175.pdf.

FEZ S Luminaire does not light

•  

  1. Luminaire is connected via a switched power socket.
     Plug the luminaire on an unswitched power socket and check if it works.
  2. The luminaire is connected to a external dimmer.
     External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.
  3. Allen screw on the rod to the socket is loose
     Retighten the Allen screw.
  4. The cable is damaged
     Send in the luminaire.

   

FEZ S Luminaire is flickering

•  

  1. Luminaire is connected via a switched power socket
     Plug the luminaire on an unswitched power socket and check if it works.
  2. The luminaire is connected to a external dimmer
     External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.
  3. The power plug isn’t plugged in correctly
     Plug in correctly.
  4. Allen screw on rod to socket isn’t tightened
     Tighten allen screw
  5. The cable is damaged
     Send in the luminaire.

   

HALO Cracking sound after cooling down

• Protective glass spring too tight:
  Loosen the screws of the protective glass spring or bend the spring.

HALO 250 luminaire head falls down

• The retaining spring is defect or missed:

  Remove the luminaire head, check the retaining spring and place the spring on the knob. If the spring is missing, please order a new one.

LET S Luminaire does not light

• Magnetic contact incorrectly placed on the luminaire head:
  Attach magnet to pole.
  Magnetic contact to the linkage is missing:
  Dismantle luminaire head and send in.
  Magnetic contact on the switch bracket is missing:
  Order magnet (Art. 7120) – insert
  Rod incorrectly mounted:
  Press the linkage in the socket into the sphere as far as it will go
  If the golden spring contact on the linkage below is missing, broken or jammed:
  Order spring contact, exchange it (EL 4300)
  Supply with external dimmer:
  External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.

LET D Luminaire is flickering

• – The telescopes are loose – Screw in the telescope until the limit stop in the ball joint
  – The luminaire is connected to a external dimmer – External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply.

LET D Luminaire does not light

• 1. Polarity of the conductors reversed
     Screw reflector by 180° vertical in turned on telescopes
  2. The luminaire is connected to an external dimmer
     External dimmers and wall dimmers are not allowed. They may harm the LED or the power supply
  3. Magnet in the switch bracket is missing
     Order magnet (Art. DI 7120) and put it in
  4. Transformer malfunction, no voltage
     Unscrew profile, hold telescopes together. If you don’t see a spark – replace transformer
  5. Reflector malfunction. Unscrew profile
     Hold telescopes together. If you see a spark – send in the reflector
  6. Four LEDs do not work: Driver malfunction
     Send in the reflector
  7. One LED does not work:
     LED has a short circuit – send in the reflector

LED Can I exchange the LED by myself?

Test 1, Test 2

• No. The LED can only be exchanged by the manufacturer. Please return the lamp to your retailer or send the luminaire in.

  Contact

HALO 250 luminaire head sinks.

• The retaining spring is defect or missed.
  Remove the luminaire head, check the retaining spring and place the spring on the knob. If the spring is missing, please order a new one.

HALO Luminaire is flickering

• The holder is oxidised (contacts are discoloured):

  Disconnect the luminaire from the socket, clean the contacts. If the luminaire does not work, send in the luminaire head and the holder will be exchanged.

HALO is not dimming

• The small control wheel on the Relux dimmer is not working:

  Send in the dimmer and the control wheel will be exchanged.

  Silentio-Controller defect:

  Install the new dimmer (EL 0838).

Do you have a showroom?

• No, please contact a local dealer.

Is it possible to use a LED retrofit lamp in a TYPE 600?

• Yes, with restrictions
  The co-reflector is fixed on the lamp. The retrofit must have the same form and dimensions as the light bulb. The retrofit lamp cannot be heavier than the light bulb.

TYPE 600 Is it possible to use a LED retrofit lamp?

• Yes, with restrictions. The co-reflector is fixed on the lamp. The retrofit must have the same form and dimensions as the light bulb. The retrofit lamp cannot be heavier than the light bulb.

HALO luminaire does not light

• Silentio dimmer is defect, blue LED does not light up:

  Install new dimmer (article number EL 0838).

  Relux or Rondo floor dimmer, fuse defect:

  Exchange the fuse 1.6A.

  Relux dimmer Potentiometer (control wheel) defect:

  Send in the dimmer.

  External dimmer:

  Remove the external dimmer, install switch.

  Wrong light bulb:

  Use a light bulb with max. 300 W.

   

HALO LED Can I order a with a spiral cable?

• No. The cable between the voltage source and the luminaire head must be as short as possible for EMC reasons.

What are the warranty benefits of BALTENSWEILER products?

• BALTENSWEILER luminaires are developed and produced for long-term use. In addition, we offer the following warranty services:

  3 years